Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 28 May 2026

Thank you for shopping with JACMO HOLDINGS.

This Shipping & Delivery Policy outlines how deliveries, installations, shipping fees, and logistics are handled for products purchased through our website.

1. Delivery Areas

JACMO HOLDINGS currently delivers and installs products within Gauteng and selected surrounding areas.

Deliveries outside our standard operating areas may be subject to:

  • Additional transport fees

  • Extended delivery times

  • Special delivery arrangements

Please contact us before placing an order for deliveries outside Gauteng.

2. Shipping & Delivery Fees

Shipping or delivery charges may vary depending on:

  • Delivery location

  • Product dimensions

  • Weight

  • Quantity ordered

  • Type of product

  • Installation requirements

Where applicable, shipping costs will be displayed during checkout or confirmed before final order approval.

JACMO HOLDINGS reserves the right to adjust delivery charges where unusual delivery conditions apply.

3. Free Delivery Promotions

From time to time, JACMO HOLDINGS may offer free delivery promotions.

Such promotions may:

  • Be limited to selected areas

  • Apply only to qualifying orders

  • Exclude certain oversized or custom products

  • Be withdrawn without notice

4. Processing Times

Order processing times may vary depending on:

  • Product availability

  • Manufacturing requirements

  • Customization requests

  • Stock levels

Custom-made products may require additional production time before dispatch.

Estimated timelines provided by JACMO HOLDINGS are approximate and not guaranteed.

5. Delivery Scheduling

For products requiring installation or special handling, our team may contact customers to schedule delivery and installation dates.

Customers are responsible for ensuring:

  • Accurate contact information is provided

  • Someone is available at the delivery location

  • The site is accessible and ready

Missed deliveries or inaccessible sites may result in additional charges.

6. Installation Requirements

Where installation services are included:

  • Customers must ensure adequate site readiness

  • Electrical and structural requirements must be completed where necessary

  • Unsafe or unsuitable installation conditions may delay installation

JACMO HOLDINGS reserves the right to postpone installation if site conditions are unsafe or unsuitable.

7. Delivery Delays

While we aim to deliver within estimated timeframes, delays may occasionally occur due to:

  • Weather conditions

  • Supplier delays

  • Manufacturing delays

  • Transport disruptions

  • Public holidays

  • Factors beyond our reasonable control

JACMO HOLDINGS shall not be held liable for delays caused by circumstances outside our control.

8. Inspection Upon Delivery

Customers are encouraged to inspect products immediately upon delivery or installation.

Any visible damage, missing items, or incorrect products must be reported within 48 hours.

Failure to report issues within a reasonable time may affect claims eligibility.

9. Risk & Ownership

Risk in products passes to the customer upon successful delivery or collection.

Ownership of products remains with JACMO HOLDINGS until full payment has been received.

10. Failed Deliveries

Additional charges may apply where delivery cannot be completed due to:

  • Incorrect delivery information

  • Restricted access

  • Customer absence

  • Unsafe conditions

  • Site not being ready

Repeated failed delivery attempts may result in order cancellation fees.

11. Collections

Where customer collections are permitted:

  • Collection arrangements must be confirmed in advance

  • Proof of payment may be required before release of goods

  • Customers are responsible for transport once goods are collected

12. Contact Information

For shipping or delivery-related inquiries, please contact:

JACMO HOLDINGS
Johannesburg, Gauteng, South Africa
Email: info@jacmoholdings.co.za
Phone: 081 243 3504

By placing an order through our website, you agree to this Shipping & Delivery Policy.